Archive for May, 2010

Aetna Insurance–A Customer Service Debacle

Saturday, May 29th, 2010

I was just exposed to what I believe to be the stupidest automated voice recognition system (AVRS) that just about any major corporation has ever installed in all of human history. It comes from Aetna Insurance, and it was so absolutely Kafkaesque, I couldn’t let it pass the opportunity for a blog. Before I walk you through the [...]

Goldman Sachs (Part 3)

Saturday, May 15th, 2010

The other day, I blogged about the desire, in the future, to provide daily P&L statements as part of the daily Flash Report I receive each morning. I received several comments, both on an off the blogsite, numerous emails, and (interestingly enough),  more visits than I had ever received to any single blog, although I’m not [...]

Eyes on Debt

Tuesday, May 11th, 2010

Interestingly enough, the bleak situation in Greece has diverted attention somewhat from the recession and focused it instead on the overall role of debt at the governmental level. The European Union (EU), sharing a common currency (Euro), in conjunction with other international funding sources like the International Monetary Fund (IMF), will be required to pony up a [...]

Goldman Sachs (Part 2)

Monday, May 3rd, 2010

I have any number of takeaways from the Goldman Sachs experience. One takeaway deals with the way they handled financial management. I was thrilled when listening to the testimony. I remember that, as our business began to accelerate rapidly in 2003/2004, I wanted to get more and more current financial information into the daily Flash [...]